This segment was broadcast on 2 March 2017. Some information may be out of date.

What savers and investors are entitled to

  • In your dealings with KiwiSaver providers, financial advisers, banks, peer-to-peer lenders, equity crowdfunding platforms and others providing financial services, the Financial Markets Authority says you are entitled to:
  • Competence
  • To be treated fairly and honestly
  • To be informed
  • To know how much you are paying
  • To have your problems and complaints dealt with properly

No paywalls or ads — just generous people like you. All Kiwis deserve accurate, unbiased financial guidance. So let’s keep it free. Can you help? Every bit makes a difference.

Mary Holm is a freelance journalist, a director of Financial Services Complaints Ltd (FSCL), a seminar presenter and a bestselling author on personal finance. From 2011 to 2019 she was a founding director of the Financial Markets Authority. Her opinions are personal, and do not reflect the position of any organisation in which she holds office. Mary’s advice is of a general nature, and she is not responsible for any loss that any reader may suffer from following it.