This article was published on 5 March 2016. Some information may be out of date.


  • 5 steps to get a reader and daughter back on KiwiSaver ladder
  • Could KiwiSaver fees reduce a low balance to zero?
  • How to choose a non-KiwiSaver fund

QApart from the standard startup money of $1000 each, plus the initial money that I paid into both accounts, I have no KiwiSaver savings. Neither has our seven-year-old daughter.

Our total funds stand at $1,136 (me) & $1,142 (our daughter).

I can’t think of a satisfactory reason for not getting things in place way back — when was it again? — when the scheme was introduced, as I was in a stable job, and without too many other financial commitments.

I think the trickiness of trying to choose ethical investments, and assess risk, was also a deterrent. I guess I was just busy doing other things.

I am now on the brink of losing my job, and, in my early 50s, am desperately wondering how I can catch up on some of the missed years.

I may receive redundancy of about $15,000. Can I pay a lump sum in? How much will the government meet it?

I am so ignorant of the way the whole thing works — there’s another reason for putting my head in the sand for all these years — and would really appreciate any advice.

ALet’s get you back on the KiwiSaver ladder, step by step.

  • Step One: Realizing you want to make a change.

This is the most important step of all. Well done. And congratulations that you signed on while the $1000 kick-start was still there. It ended in May 2015. Oh, and the start-up date was 1 July 2007.

  • Step Two: Understanding how KiwiSaver works.

Employees contribute 3, 4 or 8 per cent of their pay. Employers match the 3 per cent, although their contributions are taxed so they’re somewhat lower. And every year, around July or August, the government pays what’s called a tax credit, which is 50c for every dollar you’ve put in, up to a maximum tax credit of $521.

The average employee’s money is roughly doubled by their employer and the government. And twice as much money going in means twice as much coming out again. That’s a really good deal.

If you’re not an employee — perhaps you’re self-employed, a beneficiary, or at home looking after children — it’s a good idea to set up an automatic payment into KiwiSaver of at least $20 a week or $87 a month. The idea is to put at least $1043 into your account in each July-June year, so you’ll receive the maximum $521 tax credit.

It’s not as good a deal as for employees, but the tax credit still makes it really hard for any other investment to beat KiwiSaver.

Employees can take a contributions holiday after a year, and there are no obligations for non-employees. But it’s best to contribute regularly.

  • Step Three: Selecting the most suitable fund for you.

To find out your appropriate risk level, go to the KiwiSaver Fund Finder on, and click on “Find the right type of fund for you”. The tool then guides you to look at all the KiwSaver funds at your risk level.

I suggest you choose a fund with low fees and good services. Don’t concentrate on returns, as they can change greatly from one period to the next.

You’re interested in ethical investing, so look for funds with one of the following words in the name: “ethical” (or in one case “Ethica”), “socially responsible”, “SRI” (socially responsible investment), or “sustainable”. Also, Amanah has a KiwiSaver fund that invests according to Sharia law.

Click on a fund and you’ll get a brief description of how it invests. For more info, see the provider’s website.

Don’t agonize if you’ve narrowed the choice down to two or three funds. Just choose one and get on with it. Contact the provider — find out how on their website — and ask them to move your current balance over to them. They will take care of that for you.

  • Step Four: Deciding whether to put your redundancy pay into KiwiSaver.

Anyone can make extra deposits directly to their provider.

The downside is you tie up the money until retirement, unless you are buying your first home, are seriously ill or in a dire financial situation. And you never know when you might want the money, perhaps to set up a business or help out family.

Still, many people like the fact that KiwiSaver money is inaccessible. It prevents them from raiding their savings.

Even if you decide to save most of the redundancy pay elsewhere, if you don’t get another job you should try to contribute $1043 to KiwiSaver before the June 30 cutoff date, so you’ll get the government’s full $521 for this year.

And if you’re working but your contributions by June 30 won’t total at least $1043, it’s a great idea to top up to that amount.

Unfortunately, though, you can’t catch up on tax credits you’ve missed in past years. But resolve to keep contributing from now on and you can still do well.

  • Step Five: Deciding what to do with your daughter’s account.

As stated last week, there are pros and cons to contributing to KiwiSaver for someone under 18.

Briefly, there’s less point than for an adult because children don’t get tax credits. And while the money can be withdrawn for a first home, it can’t be for education, starting a business or other purposes.

On the other hand, if you show the child what is happening to their account, they can learn about market ups and downs and longer-term trends.

If a teenager gets a job, it’s good to encourage them to contribute, to set up what will hopefully become a lifetime saving habit. But there’s one worry. Read on.

QI have two teenage daughters in part-time employment. As far as I know both have opted out of signing up to KiwiSaver.

My question is connected to the removal of the $1000 sign up subsidy. I am concerned that if my girls sign up, they are only contributing probably a few hundred dollars a year due to the very part-time nature of their employment. And as they plan to go on to tertiary study it could still be some years before they are earning a full-time wage.

So for at least the next five years I expect annual contributions would be very low, and might even be zero if they opt for a year or two of OE.

As KiwiSaver funds seem to operate with minimum annual charges (seemingly in the hundreds of dollars), I can see their savings balance could be eaten right back to $0 or below, without that $1000 buffer, before they are earning a decent wage.

I would like to get them into the savings habit now, but should I be encouraging them to contribute to KiwiSaver?

AYou raise a good point. In the first couple of years of KiwiSaver, the government paid a $40-a-year fee subsidy, probably partly because of your concern. But that was phased out in 2009. And the more recent loss of the $1000 kick-start increases the worry.

The minimum annual membership fees charged by most KiwiSaver providers are not as high as you think. As shown on, they range from $23 to $50 a year.

Three providers on Canstar’s list — Kiwi Wealth, Smartshares and the Medical Assurance Society — are shown as charging no membership fee, just a percentage fee. But they all charge a minimum of $40 or $50 on accounts with low balances. Canstar is looking at a higher balance.

So your daughters are stuck with paying at least $23 a year plus — in most cases — a percentage of their balance. It is possible, therefore, for fees to wipe out a very low KiwiSaver balance. This is especially so in a higher risk fund when negative returns — which will sometimes happen — reduce the balance.

So, is there a rule to stop KiwiSaver balances going negative? Inland Revenue suggested I ask a provider, so I did.

“There is no rule as such,” the provider said. “However, most investment statements say that you will not be required to make any extra payments over and above what you agree to pay or are obliged to pay (eg the 3 per cent in your first year if you are an employee).” That would rule out having to make a deposit to bring a balance back from negative to zero.

He added, “Also the law says that if you have a zero balance the provider may tell you that it is closing your account.

“I have seen negative balances in some accounts, but only where a provider’s system lets it happen,” he said. Clearly if you’re thinking of helping a daughter sign up to a fund, you should ask the potential provider about this.

But should you be encouraging a sign-up? Probably. Establishing a habit is important, and from age 18 the girls will get tax credits and employer contributions, which will help. Some kind employers even contribute before 18. The girls should ask their employers.

It would be important, though, to choose a KiwiSaver fund with low fees — especially the membership fee. You could use Canstar’s list as a guide, noting the issue with Kiwi Wealth, Smartshares and Medical Assurance mentioned above.

If you explain to your daughters how the fee burden will ease as their balances rise, that might encourage them to save more.

Through KiwiSaver, many young people find themselves with a substantial first home deposit. That might be a good goal for your girls.

Out of interest, has any other reader with a low-balance KiwiSaver account found their balance dwindling? It will of course happen over single bad years, but it would be great to hear from you if it has happened over several years.

QI have a six-month-old baby and can only afford to drip feed into some form of future savings or investment plan for him.

In my ideal world I’d want to have different investments to facilitate life events for him, including education, buying his own home, and a luxury fund. I’ve considered KiwiSaver but it’s too hard to get the money out.

I’ve asked the other girls from my antenatal class and they haven’t made plans for their babies either. Your guidance would be much appreciated.

AYou’re right that your child can’t access KiwiSaver for education or luxuries. But it’s usually the best way to save for a first home — especially if the saver is eligible for a subsidy of $5000, or $10,000 if they buy a newly built home.

So — after weighing up the pros and cons in the previous Q&As — you might want to open a KiwiSaver account aimed at your son’s first home.

What about education and luxuries? A good way to find a suitable non-KiwiSaver investment is to use the KiwiSaver Fund Finder, as in Step Three above. Then ask the provider if they have a similar non-KiwiSaver fund that you can easily withdraw from. Many do.

Okay, anti-KiwiSavers. There will be at least one Q&A on a different topic next week. Promise.

No paywalls or ads — just generous people like you. All Kiwis deserve accurate, unbiased financial guidance. So let’s keep it free. Can you help? Every bit makes a difference.

Mary Holm is a freelance journalist, a director of Financial Services Complaints Ltd (FSCL), a seminar presenter and a bestselling author on personal finance. From 2011 to 2019 she was a founding director of the Financial Markets Authority. Her opinions are personal, and do not reflect the position of any organisation in which she holds office. Mary’s advice is of a general nature, and she is not responsible for any loss that any reader may suffer from following it. Send questions to [email protected] or click here. Letters should not exceed 200 words. We won’t publish your name. Please provide a (preferably daytime) phone number. Unfortunately, Mary cannot answer all questions, correspond directly with readers, or give financial advice.