RNZ Radio 6 May 2021
Changes to consumer lending – harder to borrow but less spiralling debt
Notes from Financial Services Complaints Ltd conference on May 4
– Changes in effect last year: Caps on interest and fees.
– Changes in October 2021: Lenders must assess whether borrower can afford loan.
– Consumer Data Right: Government considering this. Consumers can choose to give their financial data to providers, budgeting platforms or comparison websites, etc.
– Another topic: “A complaint is a gift”.